Privacy & Security

What does WinFirst Bank do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and account balances
  • Transaction history and mortgage rates and payments
  • Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons WinFirst Bank chooses to share; and whether you can limit this sharing.

Who is providing this notice?

WinFirst Bank

How does WinFirst Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to
limit sharing.

How does WinFirst Bank collect my personal information?

We collect your personal information, for example, when you:

  • open an account or deposit money
  • pay your bills or apply for a loan
  • use your debit card

We also collect your personal information from others, such as credit bureaus and other companies.

Reasons we can share your personal information
Does WinFirst Bank share?
Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes—
to offer our products and services to you
No
We don’t share
For joint marketing with other financial companies
No
We don’t share
For our affiliates’ everyday business purposes—
information about your transactions and experiences
No
We don’t share
For our affiliates’ everyday business purposes—
information about your creditworthiness
No
We don’t share
For nonaffiliates to market to you
No
We don’t share

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • WinFirst Bank does not share with our affiliates

Non-affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • WinFirst Bank does not share with nonaffiliates so they can market to you

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • WinFirst Bank does not share with nonaffiliates so they can market to you

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the WinFirst Bank website. On some pages, you can make requests or register to receive materials. The types of personal information collected at these pages are:

Name, Address, Email Address, Phone Numbers, and any communications with WinFirst Bank

The Way We Use Information

We use the information you provide about yourself when placing a request only to discuss your potential project and draft a comprehensive proposal and agreement. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and coordinate our advertising. For example, we may notice that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at (859) 744-1900 or (859) 744-1939 or send us an email at info@winfirstbank.com.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by e-mailing a request to modify or retrieve this information at info@winfirstbank.com, Subject: “Request for Contact Info Update.” We may verify that you are with the organization or are the person about whom you are requesting to change the contact information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error to info@winfirstbank.com.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

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To protect your privacy, you should not send confidential information by email. This includes your account number, social security number, user ID, password, and other sensitive information. If you have a question about your account and are registered to use Online Banking, you can send us a Secure Message after you login.